Complaints and Feedback

Share your thoughts

Your input matters to us. Here’s how you can get in touch:

  • Drop us an email at to share your feedback or file a complaint.
  • Send your thoughts or complaints by mail to:

NTAIC – Complaints Manager

60 Smith St, Darwin NT 0810

Complaints Process

Once we receive your complaint, it will be documented and managed following our procedures.

To help us resolve your complaint as quickly as possible, please include:

  • Details of your complaint.
  • Your desired resolution.
  • Your preferred contact method.
  • Any relevant grant reference numbers.

We’ll acknowledge your complaint within five business days.

If we can resolve it immediately, we will. Otherwise, we’ll keep you informed of our progress.

If you do not agree with the way we have handled your complaint, you may wish to contact the Commonwealth Ombudsman. The Ombudsman will not usually investigate a complaint unless the matter has first been raised directly with NTAIC.

Further information can be obtained at